FAQ'S

Before Repair

Can you fix my phone/tablet?


In most cases, yes. It depends on the level of damage and sometimes the make or model.

We repair Apple, Samsung, Song, Huawei, Google, LG, HTC, Oppo, OnePlus and Nokia devices.




How much will my repair cost?


The cost of the repair depends on: 1) the sort and severity of the damage. 2) the make and model of your phone/tablet.

Depending on which parts need fixing or replacing, the cost of parts for each make and model of phone/tablet vary greatly. Check out our prices page or contact us for a free quote.




Is it necessary to backup my phone/tablet before repair?


It is not mandatory to do so, but it is highly recommended. If you need help with backing up your data, or you'd simply like it done instore, we can provide this service.




What information do you need about my phone/tablet to give me an accurate quote on the cost of the repair?


The model number is the best confirmation to start with. Then a description about what happened to your device or what is in need of repair.

eg. A1863 - iPhone 8. There are lines on my screen after I dropped it.




How do I find my device's model number?


For iPhones and iPads see this page.

For other phones and tablets see this section of your website.




What is the difference between OEM and Aftermarket screens?


OEM screens are manufactured from orignial parts and assembled by other companies. Aftermarket screens are manufactured from copied parts made by other companies.




Are they really Original screens? What does OEM mean?


OEM stands for ‘Original Equipment Manufacturer'. Which means it is not an official original Apple screen. But it is the closest thing you can get. The only way to get the official Apple product, is through Apple directly




What are Aftermarket screens?


Aftermarket screens are basically copies. All the parts are produced independently from Apple. There are no original parts, hence the cheaper price.




Are Aftermarket screens any good?


Not all Aftermarket screens have the same quality. The main problem with aftermarket screens is that there are no set standards to follow. Each company can produce vastly different products. And if you're buying them from eBay for example, you'd have no idea, which manufacturer you're buying from. Fortunately, I source my aftermarket screens directly from one renowned manufacturer. The quality of their screens is equal to that of Apple.




My phone is very important to me, can I trust you with it?


Yes. The greatest care is taken with every device. NB: It is always safest to backup your data prior to a repair, simply as a precautionary method. Parts can easily be replaced but not your personal data and photos.




I've had a bad experience with a dodgy phone repair before, can I trust the quality of your work?


We are meticulous with all repairs and do not want our customers to go home dissatisfied. From time to time, repairs can go wrong. However, we are committed to providing ongoing support and full replacement warranties. With most warranties being 6-12mths, you can leave the store with peace of mind, knowing you'll be covered.





Repair Process

When can you repair my phone/tablet?


The store is open Mon-Fri, 9am-5pm & Sat 9am-12pm. Outside of these hours, it is still possible to get your device fixed. But it is necessary to make a booking during opening times.




How long will repairing my device take?


Most repairs usually take about 1 hour, however, depending on the work required, could take up to 2 hours or more.




Will I lose any of the data/photos etc on my phone/tablet?


No, your data/photos will not be erased during a repair. But we still highly recommend, that you have your data backed up anyway. We can provide this service, if you need help backing up your device.




Why do you need my passcode? Is it safe?


Providing your passcode, means we can thoroughly check all components work correctly after repair. Which in turn, reduces the possibility of returning your device, if found to be faulty.

We understand that your privacy is important to you. At iPhone Repairs, we do not ever disclose any information from your device to any third party. By not providing your passcode, it won't prevent any repairs. It is your choice.





Payment

When do I pay for my repair?


Upon pickup, once your device repair is complete.




How can I pay for my repair?


You can pay direct deposit, cash, EFTPOS, debit card or credit card (Visa, MasterCard or American Express).

*For businesses, we can offer a 14 day account (conditions apply)




Are there any credit card charges?


No, there are no additional fees.




Is there a charge, if my phone/tablet can't be fixed?


No. If in the case, your device cannot be repaired, then you will not be charged. If you are unsure if your device can be fixed, bring it in for us to look at without the risk of being charged.





After Repair

Does my repair come with any warranty?


Yes. All general repairs at iPhone Repairs come with a 6 month replacement warranty. And all batteries replacements come with a 12 month warranty. You'll also receive full ongoing support, to make you feel like you're part of the iPhone Repairs family.




What happens to my broken screen after repair?


At iPhone Repairs, we proudly recycle all used parts. Broken screens and all components get sent to a specialist recycling centre. Making sure none of them end up in landfill.





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